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Privacy Policy

Website: www.purbeckroast.co.uk
Effective Date: 01/01/26

1. Introduction

Purbeck Roast Coffee Roasters ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or interact with our business.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

a. Information You Provide

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment information (processed securely by our payment providers)

  • Company name (where applicable)

  • Any information submitted through contact forms, enquiries, orders, or account registrations

b. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referral source information

  • Operating system and device identifiers

c. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, personalise content, and support marketing activities. Further details are provided in Sections 8 and 9.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and services

  • Respond to enquiries and customer service requests

  • Manage customer accounts

  • Process payments and prevent fraud

  • Improve our website, products, and services

  • Send service-related communications

  • Send marketing communications where you have provided consent

  • Maintain internal records and business administration

  • Comply with legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you have opted in to receive marketing communications or accepted certain cookies

  • Contract – where processing is necessary to fulfil an order or provide services

  • Legal Obligation – where we are required to comply with applicable laws and regulations

  • Legitimate Interests – to operate, improve, and promote our business, products, and services, provided your rights do not override these interests

5. Data Sharing

We do not sell or rent your personal data to third parties.

We may share your information with:

  • Payment processing providers

  • Delivery and courier companies

  • Website hosting providers

  • IT support and software service providers

  • Email marketing and customer communication platforms

  • Professional advisers, including accountants and legal advisers

  • Regulatory, government, or law enforcement authorities where required by law

All third parties are required to process your personal data securely and in accordance with applicable data protection legislation.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Loss, theft, or misuse

  • Alteration or disclosure

  • Accidental destruction

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, taxation, and reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your data to another organisation (data portability)

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided in Section 12.

8. Cookies

Our website uses cookies to:

  • Ensure website functionality

  • Analyse website traffic and performance

  • Improve user experience

  • Remember user preferences

  • Support marketing and advertising activities

When you first visit our website, you may be presented with a cookie consent banner allowing you to manage your cookie preferences.

You can also manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of the website.

9. Analytics and Marketing

Website Analytics

We may use analytics services, such as Google Analytics, to help us understand how visitors interact with our website.

Information collected may include:

  • Pages visited

  • Time spent on the website

  • Device and browser information

  • Approximate geographic location

  • Traffic sources and referral websites

This information is generally aggregated and anonymised where possible and is used to improve website performance, content, and customer experience.

Email Marketing

Where you have provided consent, we may send you marketing communications regarding:

  • New coffee products and blends

  • Promotions and special offers

  • Events, tastings, and product launches

  • Business news and updates

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Advertising and Marketing Technologies

With your consent, we may use advertising and marketing technologies provided by third parties such as Google, Meta (Facebook and Instagram), and other advertising partners.

These technologies may be used to:

  • Measure advertising performance

  • Understand customer interests

  • Deliver relevant advertisements

  • Track interactions with our website and marketing campaigns

Marketing cookies and tracking technologies will only be activated where you have provided consent.

International Transfers

Some analytics, marketing, and technology providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including the use of approved International Data Transfer Agreements (IDTAs), adequacy regulations, or other lawful transfer mechanisms recognised under UK data protection law.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We have no control over these websites and are not responsible for their privacy practices, content, or policies. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Any updates will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Purbeck Roast Coffee Roasters

Email: info@tastevending.co.uk
Phone: 01202 800 600
Address: Unit 36a Bailie Gate Industrial Estate, Sturminster Marshall, Dorset BH21 4DB

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled improperly.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk

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